About ADT Security
ADT Security is a leading provider of residential, small and large business, and related monitoring services across the United States. With its corporate headquarters in the US, ADT has a history dating back to the late 1800s, when it was founded as the American District Telegraph Company. Over the years, ADT has expanded into new areas, such as fire and carbon monoxide detection, health safety, and cybersecurity. Today, the company has over 6 million customers and more than 17,000 professionals operating in over 200 locations across the country. The company takes its commitment to ethical business practices seriously, with a robust ethics program in place that includes training, compliance risk identification, and business-specific policies that comply with applicable laws. The company also emphasizes social responsibility among its suppliers and works closely with them to ensure they share its high standards. With a dedication to customer safety and security, ADT is positioned to remain a leading provider of monitoring services into the future.
ADT Security Review
ADT Home Security, a company that has been in the business of providing home security solutions for over 140 years, is widely recognized for its solid reputation and innovative technology. The company offers a variety of smart home automation products that integrate with popular third-party services like Google Assistant and Alexa, which provide users with convenient and effortless control over their security systems. ADT's control app is simple to use and can be installed on both iOS and Android devices. Professional installation is required for ADT's classic security systems, but this ensures that the installation process is hassle-free for users, and they can get started in no time. However, this also means that an installation fee applies, and a monitoring contract is necessary for ADT monitoring. Although the monthly fees are relatively high, ADT's high-tech and advanced security equipment, together with professional monitoring services powered by nine redundantly set up monitoring centers, make it one of the most trustworthy home security systems on the market. Overall, after thorough evaluation and testing, ADT has received a highly favorable rating of 9.8 out of 10 by experts, making it the best whole home security system for most people.
ADT Security Pros & Cons
ADT Monitoring Plans
1. ADT Monitored Security Packages
ADT offers a range of monitored security packages that can be customized according to your specific requirements. Their packages include Basic, Smart Home, and Video monitoring.
2. Basic Monitoring
The Basic monitoring package is perfect for those who want a simple but effective home security system. It includes a digital control panel with touchscreen, professional installation, and door and window sensors. It also comes with 24/7 monitoring and intrusion detection, Safewatch CellGuard® and flood, fire, and CO monitoring.
3. Smart Home Monitoring
The Smart Home monitoring package is an upgrade from Basic monitoring and includes everything in that package plus more. It includes mobile control of your system, real-time security alerts, and smart automation programming. It also comes with smart device integration and real-time video monitoring from your phone.
4. Video Monitoring
The Video monitoring package is ADT’s flagship offering and includes everything in the Smart Home package plus more. It includes mobile access to live video footage, motion-triggered alerts, and video clip storage. Additional features include an HD indoor camera, video doorbell camera, and customizable alerts.
5. ADT Monitored Security Prices
ADT monitored security pricing varies depending on the package you choose and the additional equipment you require. The Basic package starts at approximately $1/day, while the Smart Home and Video packages are more expensive. You can also customize your package according to your requirements and budget.
6. ADT Monitored Security Features
ADT monitored security features include professional installation, 24/7 monitoring and intrusion detection, mobile control of your system, and smart device integration. Other features include real-time security alerts, video clip storage, and the ability to view live video streams remotely.
7. Customizing Your ADT Monitored Security Package
ADT allows you to customize your monitored security package according to your specific needs. You can add additional equipment, including smart home devices, life safety sensors, and more. You can also choose to pay upfront or finance your equipment and installation costs.
ADT Security System Components
Outdoor Security Camera
Glass Break Detector
Carbon Monoxide Detector
The ADT Control App
The ADT Control app is designed to provide users with a smart security and automation system that puts control in the palm of their hand. With this app, users are able to seamlessly transition from at-home or at-work to mobile smart security and automation, extending the functionality of their ADT Command smart home or business security system. Key features of the app include the ability to arm or disarm your home or business security from virtually anywhere, control lights to make it appear as though someone is home, lock or unlock doors remotely, and receive alerts when system status changes. Users can also adjust their smart thermostat to potentially cut energy expenses and create scenes and schedules that give them the ultimate one-touch control of their smart home or business security and automation. However, users have raised concerns about inconsistencies in video capture and problems with cameras not operating as they should. Overall, the ADT Control app offers great convenience and peace of mind for customers seeking greater control and security over their homes or businesses.
ADT Customer Support
ADT Customer Support offers comprehensive and reliable assistance to its customers. Through various channels such as phone, email, and online chat, ADT customers can seek help with their security systems, billing inquiries, account updates, and other related concerns. ADT's technical support team is available 24/7, providing quick and efficient troubleshooting services. Their online support center also offers helpful articles and frequently asked questions to guide customers through common issues. Additionally, ADT offers useful resources such as their Alarm Monitoring Certificate to help customers get discounts on their insurance rates. With their highly skilled and accommodating customer service team, ADT ensures that its customers have a smooth and hassle-free experience with their home security systems.
How to Buy an ADT Home Security System?
To buy an ADT home security system, interested customers can get a free quote by calling directly on (877) 470-7879. An ADT specialist will contact the customer with a customized quote that meets their specific needs. Customers can enroll in either self-setup or professional installation with a 36-month agreement and additional taxes and fees. ADT offers a range of monitoring plans, starting at $45.99/month, which includes intrusion detection, Safewatch CellGuard, and flood, fire, and carbon monoxide monitoring. To customize their system, customers can add on various equipment and features such as motion sensors, door and window alarms, and smart devices that can be controlled from a phone or tablet using the ADT Control app. With nearly 150 years of experience, ADT guarantees 24/7 monitoring and responsive support from experienced home security professionals, giving customers the peace of mind they need to keep their homes and families safe.
FAQ About ADT Security Review
1. What is ADT Home Security and how long have they been in business?
A: ADT Home Security is a company providing professional monitoring and security solutions for homes and businesses. They have been in business for over 140 years, with a long-standing reputation in the industry.
2. What kind of products does ADT offer?
A: ADT offers a variety of products such as smart home automation systems, burglar alarms, fire alarms, security cameras, motion sensors, door and window sensors, and more. These products can be integrated with ADT’s monitoring services to provide a comprehensive security solution.
3. Is professional installation required for ADT’s security systems?
A: Yes, with the exception of the new ADT Self Setup security system brand, all ADT security systems require professional installation. This ensures that the system is installed correctly and optimally, but also means there is an installation fee.
4. What is the monitoring contract for ADT, and how long does it last?
A: A binding monitoring contract is required to set up ADT monitoring. The contract term usually lasts for three years, although it can last as long as five years if equipment is financed with a 60-month installment term.
5. Does ADT work with third-party smart home products?
A: Yes, ADT works with a variety of third-party smart home products, including Google Assistant and Alexa. These integrations make it possible for users to control their home security system with their voice or create smart home commands that can make life easier and more convenient.
6. What is the monthly fee for ADT’s security and monitoring services?
A: The monthly fees for ADT’s security and monitoring services scale with the security system. If you have a large home or if you get a smart home and video monitoring equipment, expect to pay a higher monthly fee.
7. Is ADT worth the price?
A: ADT has a long-standing reputation in the industry for providing reliable and efficient security services. While their products and services may come with a higher price point than other home security companies, their experience and dedication to customer satisfaction may make it worth the investment.
8. What is the score for ADT in a recent review?
A: According to a recent review by CNET, ADT was given a score of 9.8 out of 10 for being the best whole home security system for most people. They offer the best equipment options and a reliable monitoring service, and stand behind their industry-leading six-month money back guarantee.